The Missing Letter

A few days ago, I found a letter from my new boss when I accepted the position at Acme Co. as an AI Wrangler last year.


Congratulations on accepting the role to VP of AI Wrangling, Acme Co. As discussed in the interview process, you're inheriting an extraordinary team: brilliant, eager, and occasionally stupid. Look out for the brown on their noses.

You'll have several personal assistants. They're only as good as the instructions you give them so watch out, they'll soak up a lot of time - time they were supposed to save you.

Your data science team is stacked with PhDs. Genuinely brilliant. None of them have ever shipped anything or talked to a customer. Point that brilliance somewhere useful and beware of their long-winded reports that often will be about irrelevant things if you don't guide them.

The analyst team is fully staffed and totally rudderless. They will not steer themselves. That's you now.

Engineering ships faster than any team you've ever managed. That's not the same as shipping correctly. Faster just means you find out you were wrong sooner. Review everything before it goes out the door, same as you always should have. Oh, and they are completely ignorant to the real needs of the customer. Zero empathy. You have to shout it to them endlessly.

Marketing can make absolutely anything sound finished. Confident, polished, ready to publish. That confidence is not correlated with whether it's true. Read past the headline before you sign off on it or you'll be having to put redactions all over socials.

Sales writes draft after draft but IT never turned on their send capabilities and we didn't budget for them to have phones. Talking to real people is on you. You could turn on their ability to talk to the world but be wary because they can sell the crap out of something you don't have.

Legal is staffed but we couldn't afford any actual lawyers. What you've got will write you a beautifully confident terms of service and legal docs. Whether the legalese will stand up in front of a real judge is your problem now.

This division is fully staffed and ready to do your bidding but won't do anything unless you tell them - so you're going to be busy keeping them busy or you're paying them to sit.

Oh, and some of your brightest staff may be pulled off your team for "reasons" - you'll just have to deal with it. Maybe you'll get them back or not.

And a reminder: your comp is tied entirely to the money your business unit brings in.

Good luck.


Crumbs... no wonder I'm stressed.

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